Friday, July 11, 2008
Blue Cross Shields
Blue Cross Shields has a successful CRM by using a system that they have on their computers. Instead of teaching new employees how to operate six different screens they have a system where they only use two screens. By having this system is does not take the new employees nearly as long to go through training. This system also makes it easier to update any information needed on the computer. http://www.crm-solutions-guide.com/CRM-Solution-Success-Stories.html
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4 comments:
Is this company known as Blue Cross / Blue Shield?
Yes that I what it is known as.
I enjoyed reading about BCBS. It seems the CRM software they use helps to simplify everything, especially the training process which is usually pretty time consuming.
Amanda i love blue cross/blue shield. I have been sick and they take great care of thier customer. Without their insurance i would be up the creek in debt.
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